Summary

Small gestures of respect, like putting away your laptop in a meeting or greeting the cashier, have a profound impact on workplace culture. As leaders, we must prioritize these seemingly trivial actions to foster inclusivity and ensure everyone feels valued and heard.

I used to believe that making a difference required grand gestures, sweeping initiatives, or bold pronouncements. Something only seasoned leaders with years of experience and a commanding presence could achieve. But I was wrong.

Often, it’s the subtle actions, the everyday interactions, the seemingly insignificant gestures that have the most profound impact on the people around us and the culture we create.

Think about it:

• Have you ever had a meeting with someone who keeps their laptop open between you, their attention divided between the screen and your conversation?
• Have you ever talked to someone who constantly checks their watch or phone, making you feel unheard and unimportant?
• How about that manager who strides past the cashier at the supermarket without a word of greeting or acknowledgement?

These seemingly trivial actions speak volumes. They convey a lack of respect, a disregard for others, and an inability to truly connect. They create a subtle but pervasive sense of disconnection and disengagement.

The Ripple Effect of Disrespect

When we overlook these small acts of courtesy, we contribute to a workplace culture where respect and inclusion are not prioritized. We create an environment where people feel unseen, unheard, and undervalued.

This can have a ripple effect, leading to:

• Decreased morale and motivation: When people feel disrespected, they’re less likely to be engaged and motivated in their work.
• Reduced collaboration and innovation: A lack of respect can stifle collaboration and innovation, as people are less likely to share their ideas or take risks in an environment where they don’t feel safe or valued.
• Increased conflict and tension: Disrespectful behaviour can breed resentment and conflict, creating a toxic and unproductive work environment.
• Loss of talent: People who feel undervalued are more likely to leave, leading to a loss of valuable talent and experience.

Leading with Respect and Inclusion

As a leader, you have a responsibility to create an environment where everyone feels valued, respected, and able to contribute their unique talents and perspectives. This starts with paying attention to the small things, the everyday interactions that can make a big difference.

Here are a few things you can do:

• Be present: When you’re interacting with someone, give them your full attention. Put away your phone, close your laptop, and make eye contact. Be fully present for your team.
• Listen actively: Truly listen to what others have to say, without interrupting or judging. Ask clarifying questions and reflect back what you’ve heard to ensure understanding.
• Show appreciation: Express gratitude for the contributions of others, both big and small. A simple “thank you” can go a long way.
• Embrace diversity: Recognize and value the unique perspectives and experiences of your team members. Create a space where everyone feels safe to be themselves and contribute their ideas.
• Challenge disrespectful behaviour: Don’t tolerate disrespectful behaviour, even if it’s subtle or unintentional. Address it directly and create a culture of accountability.

The Small Things Matter

Remember, leadership is not just about grand gestures or bold pronouncements. It’s about the everyday actions, the small gestures, the subtle ways in which we interact with others. By prioritising respect and inclusion in all our interactions, we can create a workplace culture where everyone feels valued, heard, and empowered to contribute their best work.

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