It’s hard to not make assumptions when you’re interacting with people. It’s that instinctive urge to jump in and offer solutions, advice, or a “clear” path forward. We assume we understand their needs, their motivations, and their perspectives. We assume they see the world the same way we do.

This tendency is especially prevalent in leadership. As leaders, we often expect our teams to perform and deliver work in a way that seems obvious to us. We assume they understand our expectations, our priorities, and our vision. We assume they share our knowledge and context.

But here’s the thing: assumptions are often wrong. And when they are, they can create a ripple effect of misunderstandings, miscommunications, and missed opportunities.

Assumptions can literally make or break your day, your project, or even your team’s morale. They are a major blind spot, a hidden cost that can drain your time, energy, and resources.

Things to consider

• How many times have you given advice that was completely off the mark because you didn’t fully understand the situation?
• How many projects have been delayed or derailed because of unclear expectations or misaligned priorities?
• How many conflicts have arisen from misunderstandings and misinterpretations?

The cost of assumptions can be significant:

• Wasted time and effort: When expectations are unclear, people may spend time and energy on tasks that aren’t aligned with the overall goals.
• Decreased productivity: Miscommunications and misunderstandings can lead to delays, rework, and frustration, hindering productivity.
• Damaged relationships: Assumptions can create resentment, distrust, and conflict, damaging relationships within the team.
• Missed opportunities: When we assume we know what others are thinking or needing, we may miss opportunities for collaboration, innovation, and growth.

What you can do as a leader

1. Cultivate Curiosity:

Instead of assuming you know what others are thinking or needing, cultivate a genuine curiosity. Ask questions, listen deeply, and seek to understand their perspectives.

2. Communicate Clearly:

Don’t assume that your expectations are obvious. Clearly communicate your vision, your goals, and your expectations. Provide specific instructions, offer feedback, and create a space for open dialogue.

3. Embrace Feedback:

Encourage your team to provide feedback, both positive and negative. Create a culture where people feel safe to speak up and share their perspectives.

4. Challenge Your Own Assumptions:

Regularly reflect on your own assumptions and biases. Ask yourself, “What am I assuming here? Is it true? How can I find out?”

5. Practice Non-Judgment:

When people share their thoughts and feelings, listen without judgment. Create a space where people feel safe to be vulnerable and express themselves authentically.

6. Remember You Are Not The Only One:

Everyone has their own unique perspective, shaped by their experiences, values, and beliefs. What may be obvious to you, may not be obvious to others.

7. Be Aware of Cultural Differences:

Cultural differences can play a significant role in communication and understanding. Be mindful of these differences and avoid making assumptions based on stereotypes or generalizations.

8. Use Visuals:

Visual aids, such as diagrams, charts, or mind maps, can help clarify expectations and ensure everyone is on the same page.

9. Follow Up:

After communicating expectations, follow up with your team to ensure they understand and have the support they need.

10. Be Open to Being Wrong:

Sometimes, despite our best efforts, we will make incorrect assumptions. Be open to admitting when you’re wrong and be willing to adjust your approach.

Letting go of the belief that everyone understands what’s “obvious” is a crucial step towards becoming a more effective leader. By cultivating clarity, curiosity, and open communication, you can create a more collaborative, productive, and fulfilling work environment for yourself and your team.

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